Northwind HVAC
After-hours AI answering captured emergency jobs competitors missed, and automated review requests lifted local ranking.
Industry
Residential HVAC
Size
24 employees · 9 trucks
Location
Denver, CO
Goal
Capture after-hours emergency jobs
The problem
Northwind's phones rang all night during heat waves and cold snaps, but nobody was there to answer. Competitors with 24/7 answering were winning those high-value emergency jobs.
The solution
We deployed an AI voice agent to answer every after-hours call, triage the emergency, and dispatch to the on-call tech — plus automated Google review requests after each completed job.
Implementation
- Built an after-hours AI voice agent with emergency triage
- Connected dispatch routing to the on-call technician
- Automated 5-star review requests post-job
- Added seasonal maintenance reminder campaigns
Technology stack
Deployment timeline
Discovery
Mapped emergency triage and dispatch rules.
Build
Trained the voice agent and wired dispatch.
Launch
Went live on after-hours emergency calls.
Scale
Added review automation and maintenance reminders.
Revenue impact
| Metric | Before | After |
|---|---|---|
| After-hours jobs/mo | 8 | 41 |
| Monthly revenue | $186k | $290k |
| Google reviews | 112 | 203 |
Inside the deployment
After-hours jobs captured and dispatched
New 5-star reviews generated
Illustrative dashboards. Real client data is shared under NDA on a strategy call.
“We used to lose every late-night emergency to whoever picked up first. Now that's us — and the reviews keep us at the top of Google.”
AI employees deployed
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