Harbor & Crane LLP
AI intake screened and routed cases automatically, freeing paralegals from repetitive qualification calls and data entry.
Industry
Personal injury & litigation
Size
18 attorneys · 5 paralegals
Location
Chicago, IL
Goal
Reclaim billable hours from intake
The problem
Paralegals spent most of their day on intake calls and data entry, and after-hours inquiries — often high-value cases — went to voicemail and were lost.
The solution
We built a 24/7 AI intake system that captures every inquiry, screens by practice area, gathers case details, and books qualified prospects with the right attorney.
Implementation
- Documented intake and case-screening criteria by practice area
- Built AI intake for voice and web with conflict pre-checks
- Automated routing to the correct attorney
- Synced qualified matters into the case management system
Technology stack
Deployment timeline
Discovery
Mapped screening criteria across practice areas.
Build
Built voice + web intake with routing.
Launch
Went live on after-hours and overflow intake.
Scale
Expanded to full-time intake coverage.
Revenue impact
| Metric | Before | After |
|---|---|---|
| Paralegal billable % | 40% | 88% |
| Signed cases/mo | 21 | 29 |
| Intake coverage | 40 hrs/wk | 24/7 |
Inside the deployment
Qualified matters routed by practice area
Inquiries captured around the clock
Illustrative dashboards. Real client data is shared under NDA on a strategy call.
“Our intake runs around the clock now and our paralegals finally do legal work instead of answering the same questions all day.”
Want results like these?
Book a free strategy call and we'll map the AI employees that would move the needle for your business.
- Custom AI-workforce blueprint
- Projected ROI & payback period
- No-pressure, no-obligation call